Which company should you chose for air conditioner servicing?

Air conditioner owners often face a situation where well-known companies that have been around for a long time offer low quality service that doesn’t meet present-day customer requirements. This can be disappointing, as people are led a company based on its reputation and by reading reviews from previous customers. Often a brand’s credibility ends up being the deciding factor when choosing a company, but how justified is that credibility?

Primarily, the reason for diminishing quality of service is the lack of competition. When the customers come themselves with orders, because the customers have nowhere else to go, company owners are able to relax. Experienced companies have long since established a price range for in-demand services, and they no longer have an incentive to develop and strive to become better. In many cases, they actually implement dishonest practices. For example, in order to increase profits, they start looking for unqualified personnel who can be paid minimum wage. These kinds of questionable decisions increase the profitability of the business, but there is a mirrored decline in service quality. Ultimately, this causes customers to suffer.

We can give a few useful suggestions to those who are interested in choosing a responsible contractor. The first thing is not to look at an air conditioning service company’s history or past merits. It’s better to look at the personnel’s qualifications. When choosing a company, you must make sure the specialists who will be conducting technical work for you have an EPA certification. Otherwise, you run the risk of having an inexperienced employee with questionable competence doing the work. An air conditioner is a complicated piece of machinery that should hardly be entrusted to unreliable hands.

Evaluate the prices which are specified in the quote. Are they perhaps too high? Maybe they include unnecessary services? Unfortunately, this is a common practice. Some companies prefer to think about how to make the most money off the client rather than the quality and consequences of their work.

If specialists offer to replace your air conditioner right off the bat during the diagnostic, don’t rush to say yes; call AEL&L specialists. Solving the problem may be easier that it seems and require less financial expenditure. This is not uncommon in our line of work. The specialists of a well known company offered one of our clients to replace a non-functioning air conditioner for $1500, but he made the right decision by not following their lead. Our specialists figured out that the air conditioner simple wasn’t connected to the main power line, which is what had caused the malfunction. After replacing the fuse, the client got his air conditioner working for just $85, including service. 

These examples show that long-standing companies do not always want to help customers fix their air conditioners. Sadly, the desire to abuse the client’s lack of knowledge in order to make extra money is becoming more prevalent. 

So as not to end up in this kind of situation, we recommend you analyze offers thoroughly and look at diagnostics more carefully, especially when they are done quickly, carelessly, and without special attention to details. Try to consult certified specialists regarding whether or not you are being offered redundant and unnecessary service. 

Accordingly, a rigorous approach to the service of your air conditioner can save you quite a bit of time and money. It’s enough to conduct just a little bit of market research to determine the criteria for choosing a company you will entrust your system to. The status and fame of a company can by no means always guarantee a good result.